Service Policy

General (Secuhome)
       Has been an attempt to China to thank our customers and user support, and sincerely thank the people to put forward the valuable opinions, to better the service we attempted to build Liao Hua Zheng He a more perfect human nature of the service system also hope you Yirujiwang De support, your opinion is that we improve the power, your satisfaction is our consistent pursuit of。
Service concept
      Professional, caring, efficient
Service Tenet
Customer demand is our pursuit of a professional;Customer trust is our expectation of good faith;Customer satisfaction is our driving force to enhance。
Product service policy
1, three days replacement: purchase of any of the products, the packaging intact case, is a quality problem can not normally use, customers can replace the same within three working days models; Note: (must provide a test report and Sales delivery receipt, and shipping orders to comply with the relevant provisions of sales) is recommended do not meet customer demand products, and can be based on customer demand within three working days to replace similar products, such as product produced post, please provisions Refund!
Second, the company provides a full pre-sale, sale, service, to provide you with relevant solutions, while providing complementary products and services! Purchase of any product the company, customers can enjoy the product life of the related series of services;
Third, the service rules validated by the Service Department!
Fourth, to enterprises of China's purchase invoices (receipts, sales delivery receipt) by the dated date of receipt or delivery note; if they can not provide the certificate or its copy, please contact our Service 0769-85933609;
5, non-service area
1, the product over replacement period;
2, product receipts, delivery notes, invoices, tear up the void and other relevant documents were altered, torn or missing.
3, fails to require the use of product caused damage to the product. Such as: voltage-sensitive parameters
4, the product due to accidental factors or man-made damage, such as improper input voltage, high temperature, water, mechanical destruction.
5, because of the irresistible product damage caused by natural factors, such as earthquake, fire, lightning, etc.;
6, the customer made the return journey as transport, handling and other damage;
7, the customer specifies the transport units, non-packaging of our products, but due to transportation damage (please insurance companies, the transport sector contact address);
8, product quality problems, to communicate and find the reason, those who deliberately conceal the truth.
The terms and provisions of state or local laws when in conflict with the law as the standard within the legal limit, to the latter shall prevail.
This provision applies to administrative region in China (excluding Hong Kong, Macao and Taiwan), from September 1, 2008 into effect.
Qihua above services company policy that reserves the ultimate power of interpretation.